We are committed to delivering equitable, barrier-free digital browsing and shopping experiences for all users, including visitors with permanent, temporary or situational disabilities such as visual impairment, auditory limitations, motor function restrictions, cognitive disorders and photosensitivity, and we design and maintain this Korean skincare and makeup retail website in consistent alignment with Web Content Accessibility Guidelines (WCAG) 2.1 AA international accessibility standards, the globally recognised benchmark for inclusive digital content.
Our ongoing accessibility optimisation covers core website browsing and transaction functions across desktop, mobile and tablet device interfaces: all site text features adjustable font scaling without layout distortion or content truncation, high-contrast colour mode for users with low vision, keyboard-only navigation support for visitors unable to use computer mice or touchscreen controls, descriptive alt text embedded for every product image, promotional banner and cosmetic packaging graphic to support screen reader interpretation, and closed captioning for all embedded product demonstration videos hosted on product detail pages.
We regularly conduct quarterly third-party automated accessibility scans and manual user testing with disabled user groups to identify unresolved accessibility barriers, including broken screen reader compatibility, insufficient colour contrast between text and background, ambiguous interactive button labels and inaccessible form fields on checkout and after-sales application pages.
Despite continuous optimisation, some legacy third-party embedded tools such as external payment gateway pop-ups and logistics tracking widgets may contain minor unrectified accessibility limitations beyond our direct modification control, and we actively coordinate with third-party service providers to resolve such defects within 60 days of discovery.
Users who encounter accessibility barriers while browsing, completing orders, submitting after-sales requests or reading site policies can submit detailed feedback via our official website message center and dedicated service email, including descriptions of inaccessible page locations, device types and assistive technology tools in use; our team will acknowledge all accessibility feedback within 48 hours and deliver targeted remediation or alternative access solutions within 14 calendar days.
We do not charge any additional fees for accessibility accommodation requests, and all accessibility adjustments apply to all global users uniformly without regional discrimination.
We will update this accessibility statement annually to reflect website interface redesigns, tool replacements and revised accessibility compliance requirements, and all updated clauses will be posted publicly on this page without retroactive changes to prior user browsing experiences.
